Shipping Policy

Delivery Policy

1. Free Delivery

  • Applies only to orders with a product value of Tk 1,000 or more (excluding VAT), after discounts.

2. Estimated Delivery Time

  • Provided once your order is placed.
  • This time frame starts from the date of shipping, not the date of the order.

3. Delivery Times

  • All delivery times are estimates and should be used as a guide only.
  • Delivery times are subject to order acceptance and approval.

4. Order Fulfillment

  • We strive to fulfill your order within 3-7 business days from the order date.

Returns and Exchanges

1. Sale Items

  • Returns and exchanges are not allowed on sale items, except in cases of quality defects.
  • Size exchanges on sale items are not available.

2. Return Charges

  • For returned products, a delivery charge of Tk 60 will be deducted for returns within Dhaka and Tk 120 for returns outside Dhaka.
  • Any advance payment will be used to refund the remaining balance. Otherwise, the delivery charge must be promptly paid.

Payment Policy for Orders Outside Dhaka

1. First-Time Orders

  • A 10% (minimum tk 200) advance payment is required for first-time orders outside Dhaka.
  • No advance payment is needed for future orders.

2. Advance Payment Adjustment

  • The advance payment will be adjusted against the product price at delivery.

Business Days

  • Business days are from Saturday to Thursday, excluding holidays.