Delivery Policy
1. Free Delivery
- Applies only to orders with a product value of Tk 1,000 or more (excluding VAT), after discounts.
2. Estimated Delivery Time
- Provided once your order is placed.
- This time frame starts from the date of shipping, not the date of the order.
3. Delivery Times
- All delivery times are estimates and should be used as a guide only.
- Delivery times are subject to order acceptance and approval.
4. Order Fulfillment
- We strive to fulfill your order within 3-7 business days from the order date.
Returns and Exchanges
1. Sale Items
- Returns and exchanges are not allowed on sale items, except in cases of quality defects.
- Size exchanges on sale items are not available.
2. Return Charges
- For returned products, a delivery charge of Tk 60 will be deducted for returns within Dhaka and Tk 120 for returns outside Dhaka.
- Any advance payment will be used to refund the remaining balance. Otherwise, the delivery charge must be promptly paid.
Payment Policy for Orders Outside Dhaka
1. First-Time Orders
- A 10% (minimum tk 200) advance payment is required for first-time orders outside Dhaka.
- No advance payment is needed for future orders.
2. Advance Payment Adjustment
- The advance payment will be adjusted against the product price at delivery.
Business Days
- Business days are from Saturday to Thursday, excluding holidays.